Email [email protected] with the platform, app version and a clear description. Never send passwords or full payment-card details.
Contact support
For a problem, privacy request or product idea, email [email protected]. Include iOS or Android, Geo Measure version, device and OS version, what you expected, what happened and a screenshot when safe.
Do not send store passwords, access keys, complete payment-card details or confidential land records that are not necessary.
Location and GPS
Confirm that Location Services and Geo Measure permission are enabled. Enable Precise Location when needed, move to an open area with a clear sky view and ensure battery-saving restrictions are not suppressing updates.
GPS results are estimates. A licensed surveyor and suitable equipment are required for legal or certified work.
Missing Pro access
Confirm the subscription is active in store settings, connect to the internet, open Geo Measure and select Restore Purchases, and use the same store account that made the purchase. If a transaction is pending, do not purchase repeatedly.
If the issue continues, contact support from the affected device.
Map and offline-map issues
Online maps require a network connection. Offline maps must be prepared before going offline. Coverage and imagery vary by provider and region. When reporting an issue, include the layer, approximate region and zoom level, but do not send exact private coordinates unless necessary.
Refund and billing assistance
Apple or Google handles charges and refunds. Use the applicable official purchase-support page.
Legal and privacy resources
Review the current policies or delete the anonymous installation record directly from app settings.